Carroll Community College

Westminster , MD

Technical Support Technician

Carroll Community College
Westminster, MD Full-time
Posted on November 25, 2018

Technical Support Technician

Carroll Community College seeks a full-time Technical Support Technician.

Essential Job Functions:

  • Provides technical support for computers, software applications and peripherals in the College offices, classrooms and computer labs using a systematic approach to determine the problem and a resolution.
  • Uses a ticketing system to track and document problems and solutions.
  • Consults with computer users to define problems and alternative solutions to attain desired results.
  • Installs, maintains and configures lab and classroom control technology which includes working with switches and controllers.
  • Installs classroom equipment such as projectors and carts.
  • Troubleshoots networking issues
  • Assists with ordering supplies and equipment.
  • Provides support for 3d printers, Android, IOS, MAC OS, and Windows; supports classroom and meeting rooms networking equipment such as Apple TVs and Wireless Projection Systems.
  • Supports SLR and Video Cameras being used by Graphics students and staff; provides support for various software packages including but not limited to Adobe CS, Microsoft Word, AutoCAD and 3 Studio Max.
  • Creates lab user and computer accounts in Active Directory and helps create and maintain group policies; assists in rolling out and configuring the image for College laptops/tablets and computers.
  • Maintains and patches computers in office, labs and smart rooms.
  • Manages and maintains College software licenses and printer/computer inventory.
  • Leads student employees when Senior Manager, Enterprise Service Desk is not available.
  • Performs other duties as assigned

Equal Opportunity Employer/Minority/Female