Student Support Specialist
Student Support Specialist
Carroll Community College seeks a full-time Student Support Specialist.
JOB SUMMARY
This position provides customer, program, and clerical support for Continuing Education and Training (CET). The position reports to the Manager of Student Support Services.
ESSENTIAL JOB FUNCTIONS:
- Provides CET program, tuition assistance/scholarship and payment plan information and other guidance to prospective students on the telephone, in-person, and/or through email correspondence.
- Processes CET registrations and associated payments in Lumens and recommends complementary courses.
- Processes student withdrawals, transfers, cancellations and refunds.
- Forwards student issues and requests for refunds outside of normal policy to unit Director for handling.
- Processes non-credit education verification requests.
- Communicates course changes and cancellations to students.
- Files and archives related documents.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or equivalent. At least one year of related experience. Experience with data entry preferred.
- Customer service, spreadsheet, and word processing skills helpful.
- Must be positive, cooperative and supportive.
PHYSICAL DEMANDS:
The work is normally sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Hear/talk/communicate – Must be able to exchange information and communicate
- Visual acuity- Ability to perceive or detect surroundings
- Mental acuity – Ability to focus, concentrate, understand and convey subject matter
- Repetitive motion (i.e. keyboarding)
- Stand/sit/walk - Ability to move or traverse from one area to another
WORK ENVIRONMENT:
College campus, direct contact with students, staff, faculty and the general public in classrooms, common areas, offices, and campus environments Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms; use of safe work place practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems; avoidance of trips and falls. Observance of College policies, fire and building safety regulations; and observance of traffic signals when/if driving a College vehicle.
EOE