Director of Testing Center

Chesapeake College   Wye Mills, MD   Full-time     Education
Posted on April 20, 2022
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Director of Testing Center
Teaching & Learning

Responsible for testing at the Wye Mills campus and Cambridge center. Identifies and develops vision and goals for college testing operations.  The Director must be well versed in ensuring quality customer service and delivery of proper testing to a diverse student population. Manages daily operations of both centers including scheduling, proctoring, tracking data, and maintaining computers.  Hires, supervises, evaluates, and trains full and part-time test proctors and student workers.  Develops relationships, maintains partnerships, serves as testing administrator, and ensures compliance with external agencies, institutions and businesses in regard to testing.  Maintains the Testing Center’s website, online manuals, and presence on portal.  Works with ADA coordinator to provide special testing accommodations as needed. Maintains currency with best practices in testing, national testing association, and state testing affinity group.   Serves as liaison to faculty and administration in all areas of testing.  Participates in college committees. May include some night and weekend work. Travel to other test locations may be necessary.

  • Actively manage all Testing Center operations.
  • Collaborate with Admissions, the Registrar, and Institutional Research.
  • Develop relationships, maintain partnerships, serve as lead testing administrator, and ensure compliance with external agencies, institutions, and businesses regarding testing.
  • Hire, supervise, evaluate, and train full and part-time staff and student workers.
  • Identify, collect, assess, analyze, and disseminate testing statistical data.
  • Grow certification testing to align with college and community testing needs.
  • Order supplies as needed.
  • Maintain currency in testing best practices.  Attend state affinity group meetings.
  • Develop and oversee testing center processes for Wye Mills and Cambridge.
  • Coordinate with faculty for large testing events such as TEAS, Certiport, etc.
  • Represent testing at career fairs, college nights, and in local schools as needed.
  • Ensure test and password security. 
  • Ensure compliance with testing standards set by Middle States, MHEC/MD legislation, Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act (ADA) guidelines, National College Testing Association (NCTA) standards, and Maryland College Testing Association (MCTA) standards.
  • Identify college and community testing needs and seek ways to meet those needs.
  • Model and train staff to provide high-quality customer service, effective testing administration, for diverse populations of faculty, college administrators, students, paid customers, and visitors.
  • Participate in departmental integrated scheduling model.
  • Coordinate computer maintenance and technical requirements with IT.
  • Participate in professional development activities and college committees.
  • Maintain certifications required by testing agencies or institutions. ?
  • Ability to multitask in a fast paced environment.


Bachelor’s Degree required, Master’s preferred. One to three years of testing center experience, or general office management preferably in an educational setting.  Experience with industry certification testing such as PearsonVue, Scantron, PSI, CLEP, etc., and the test security measures they require. Knowledge of common operating systems, standard programs such as Microsoft Office, and ADA assistive technologies.  Possesses sufficient computer skills to ensure that testing computers are in technical compliance with test requirements. Excels at organizing print and digital files, works well with faculty, and ensures a non-stressful atmosphere for test takers. Energetic, outgoing, and works well with others.  Effective oral and written communication skills.

  • Most of the job is sedentary; however, occasional periods of light work may be required; Lifting up to approximately 35 lbs. occasionally;
  • Other physical activities will include, but may not be limited to, the following physical activities:
  • Oral and written communications;
  • Employee must be able to receive, understand and communicate verbal and written instruction and communicate in the English language;
  • Visual acuity appropriate for a normal administrative-type position;
  • Hearing;
  • Fingering;
  • Grasping;
  • Pushing, pulling, lifting, reaching-occasionally;
  • Bending, stooping, kneeling – occasionally;
  • Climbing stairs – occasionally;
  • Walking - frequently;
  • Ability to drive a vehicle;
  • Occasional travel may be required.
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