Technical Support Analyst (IS Technical Analyst/Engineer I) #21/19BMARYLAND GENERAL ASSEMBLY
Regular, Full-time Position
Salary: $45,000 - $62,000 commensurate with experience.
Principal Duties: Provide technical assistance and support for issues related to computer systems, software and hardware; perform annual hardware and software upgrades in a team environment and independently; identify technical problems with local area networks and wireless connections. Effectively troubleshoot local and network printers; diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner; utilize Help Desk Management Application to track calls, tickets, and inventory; lift, unpack, pickup standard desktops, laptops, printers and associated hardware and deliver to DLS offices within the complex; assist with special projects as needed.
Qualifications: Bachelor’s Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field; excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications; working knowledge of Microsoft Windows 10, Microsoft Office 2013 Suite. CompTIA A+ certification preferred; if not, must complete within one year of hire date; available to work overtime as required to meet legislative deadlines.
The Department of Legislative Services is an Equal Opportunity Employer.