Casualty Claims Adjuster Associate II
The State of Maryland self-insures a significant portion of its exposures and maintains the State Insurance Trust Fund to pay claims and the costs associated with handling those claims. Self-insurance coverage includes State owned real and personal property, vehicles, and liability claims covered under the Maryland Tort Claims Act.
The Maryland Tort Claims Act requires that all claims against the State be filed with the State Treasurer’s Office, supporting the need for the Insurance Division. The Claims Unit of the Insurance Division receives and investigates thousands of claims each year. The main purpose of the Casualty Claims Adjuster Associate II is to serve as a front-line claims and administrative worker. This individual is responsible for providing administrative support and customer service to incoming Division calls. In addition, this position handles incoming mail, determining if all new claims received meet the strict Notice of Claim requirements under the Maryland Tort Claim Act, then sets up claims, assigns to staff and enters claim information into the Insurance Division database. The incumbent performs the preliminary investigation on “Non-State” claims(s) and Incomplete claims(s) in order to contact appropriate party(s), obtain the additional information required, and ensure that all information is sufficient to process the claim. This position also investigates and handles assigned 1st party auto damage claims and 3rd party liability claims that are not represented by counsel and do not involve bodily injury.
MINIMUM QUALIFICATIONS (required):
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience in processing claims or providing customer services.
- One of the required years of experience must be in an insurance environment providing customer services to claimants.
PREFERRED QUALIFICATIONS (not required):
- Knowledge of the Maryland Tort Claims Act and/or other local government tort claims act
- Experience with claims payment processing
- Experience with self-insurance
- Experience with commercial insurance
- Insurance industry designation or related course work
LIMITATIONS ON SELECTION: Applicants must be willing to work in the Annapolis area.
SPECIAL REQUIREMENTS: Candidates will be subject to a background investigation to include driving, credit and criminal history.